1. The enquiry
Aarti, a senior agent, pastes a WhatsApp forward into chat. The orchestrator classifies it as a ticketing + hotel package enquiry and spins up a structured Enquiry record.
The agent extracts sector, dates, passenger types, airline and hotel preferences, budget, and visa need. Anything missing is asked back in natural language — no 10-field form.
- Sector: BOM → DXB, 22–26 Apr
- Pax: 2 adults
- Airline: Emirates (direct only)
- Hotel: 4-star, Downtown Dubai
- Visa: eligible on UAE e-visa (30-day)