Activity Inventory

This is the verbatim activity inventory supplied by the customer — a working travel agency — covering the manual, repetitive work Voyagent must replace. It is reproduced here as the source of truth for product scope. Every workflow in the product must be traceable back to an item on this list.

Three functional domains:

Ticketing and Visa
Hotels and Holidays
Accounting

Each activity maps onto one of three capability tiers — Identify & Collect, Verify, Act — which together define where AI agents operate and where human approval is required.

1. Ticketing and Visa

Receive enquiry from client
Collect basic travel details
Identify destination
Identify travel purpose
Identify travel dates
Identify number of passengers or applicants
Identify passenger type such as adult, child, infant
Identify departure city
Identify preferred duration
Identify budget range
Identify visa requirement
Identify airline preference
Identify flight preference such as direct or indirect
Identify baggage and transit preference where relevant
Check passport validity
Understand client expectations and package level
Check visa category
Check official visa rules through embassy, consulate, VFS, or immigration portals
Prepare visa checklist
Adjust checklist based on employment type, finances, and travel history
Brief client on required documents, process, fees, and timelines
Collect client documents
Verify completeness and correctness of documents
Cross-check names, passport details, finances, travel plan, and supporting papers
Fix missing or weak points in the file before submission
Search flights using GDS, airline websites, consolidators, and other fare sources
Compare fares and identify the best option
Monitor live fare conditions before quoting
Check airline queues for cancellations, schedule changes, and time limits
Take action on queue alerts
Build itinerary and fare details for the client
Prepare quotation with flight, visa, and related cost components
Include inclusions, exclusions, payment terms, and important notes
Send quotation to client
Explain what is included and excluded
Follow up after quotation
Revise quote if there is a budget, date, airline, or other change
Reconfirm availability after approval
Hold or lock booking where possible
Confirm booking in the system
Issue tickets
Generate PNR
Start visa processing after approval where required
Fill visa application or online form
Upload visa documents
Make visa payment
Prepare visa file for VFS or embassy cases
Book visa appointment
Guide client for biometrics, interview, and submission
Track visa status
Keep client updated on visa progress
Handle approval updates
Handle rejection review and reapplication preparation
Record travel details after booking
Track booking timelines
Do web check-in
Share boarding passes
Monitor flight schedule changes after booking
Inform client of schedule changes
Share final itinerary
Share visa copy
Share travel details and readiness instructions
Handle cancellations and refunds where required
Support client with ongoing travel-related queries

2. Hotels and Holidays

Covers hotels, land arrangements, tours, packages, Umrah land arrangements, and general holiday building for any destination.

Receive holiday or package enquiry
Collect travel requirements from client
Collect number of passengers
Collect travel dates and duration
Collect destination details
Collect hotel preference
Collect room type
Collect budget range
Collect transport requirement
Collect special preferences
Understand package category such as economy, standard, premium, or luxury
Understand location preference such as distance from key landmarks or central areas
Understand private or sharing transport preference
Understand specific hotel preference
Check passport validity where relevant
Contact suppliers for package rates
Contact hotels for availability and contracted rates
Check with transport providers for transfers and local movements
Obtain land package rates
Obtain hotel rates
Obtain transport rates
Gather all service costs into one place
Consolidate hotel, transport, visa, flight, and service charges where part of a package
Prepare package costing
Prepare package quotation
Include travel dates
Include hotel names
Include number of nights
Include transport details
Include visa inclusion if relevant
Include total package cost
Include payment terms
Include exclusions and important notes
Share quotation with client
Explain package clearly
Clarify inclusions and exclusions
Follow up with client
Revise package based on budget change
Revise package based on date change
Revise package based on hotel change
Revise package based on airline change where part of package
Revise package based on room upgrade or downgrade
Confirm package after client approval
Reconfirm hotel availability
Reconfirm transport availability
Confirm supplier booking
Arrange payment
Collect required documents where needed
Confirm booking with hotels and tour operators
Issue vouchers
Share hotel voucher
Share transport details
Share final itinerary
Share final travel details
Brief client on travel readiness
Handle client queries after booking
Handle cancellations, missing billings, or refunds where required
Cross-check supplier billing against bookings where needed

3. Accounting

Covers billing, collections, reconciliation, supplier payments, reporting, compliance, BSP, card handling, and account records.

Create invoice
Send invoice to client
Maintain billing records
Prepare client statements
Verify client statements
Share statements with clients
Follow up for payment collection
Record customer payments in system
Issue receipts
Handle payment collection through UPI, bank transfer, card, cash, and payment links
Generate payment links
Send payment links by email, SMS, or other channels
Explain card charges and bank charges to clients
Share company account details with clients when required
Handle cancellation billing
Process refund invoices
Receive supplier invoices
Verify supplier invoices
Process supplier payments
Process payments through NEFT and RTGS
Handle cheque deposits
Prepare challans
Submit banking documents
Upload urgent supplier payments by credit card where needed
Process VFS or vendor payment links
Record ticket purchase cost
Record hotel booking cost
Record visa and service charges
Update accounting software
Record daily billing transactions
Pass journal vouchers
Update commission entries
Prepare and submit incentive billings
Handle cash receipts
Count cash
Issue cash receipts
Update cash transactions in the accounting system
Reconcile vendor statements
Cross-check supplier billing with airline, hotel, visa, and booking systems
Identify missing billings
Identify refunds due
Identify discrepancies
Coordinate discrepancy resolution
Reconcile customer payments
Reconcile supplier payments
Reconcile bank statements
Reconcile payment gateway reports
Reconcile credit card transactions
Track credit card utilization
Track failed transactions
Track duplicate charges
Process refunds to the same card where required
Track refund status
Handle chargeback cases
Submit supporting proof for chargebacks
Reconcile BSP statements with internal sales
Check ticket sales, refunds, cancellations, fares, and BSP discrepancies
Raise ADM or ACM queries where required
Make BSP payments before deadline
Record airline payable and commission income
Maintain BSP reports
Calculate margin per booking
Calculate profit per booking
Prepare sales reports
Prepare outstanding reports
Prepare profit reports
Share reports with management
Collect and organise invoices, bills, bank statements, and records
Classify revenue and expenses
Classify input GST and output GST
Calculate GST payable
Prepare and file GST returns
Deduct TDS
Deposit TDS
File TDS returns
Calculate salaries
Deduct PF, ESI if applicable, and Professional Tax
Deposit payroll-related dues
Reconcile books of accounts
Identify and correct accounting errors
Prepare records for audit
Prepare documents for CA and auditor
File annual returns and tax records
Maintain invoices, returns, tax payments, and statutory records